By definition, ISO 9000 is a series of generic standards on quality assurance and
quality management.
ISO 9000 was
created by the International Organization for Standardization:
* Founded in 1946
* Based in Geneva, Switzerland
* Over 110 member bodies
* U.S. Representatives to ISO is the American National Standards Institute
To date, ISO has created in excess of 3700 standards which are used in various
industries around the world.
Meeting Customer expectations and requirements is the main
objective of ISO
9000
ISO Registration provides assurance that customers needs are being
satisfied
In the family of ISO 9000 standards , there are three
contractual quality system models: